Mortgage Application Processing and Loan Application Processing
Accelerator has the functionality to support Mortgage & Loan Point of Sale, KFI production, Underwriting and Application Processing
Accelerator has been proven in its use as a customer contact management solution at the Market Harborough who also use the integration with the Summit desktop applications to deliver simple end-to-end processes for the main customer contact processes of new account creation and account servicing. MHBS also use Accelerator workflows to guide staff through business processes, capturing information and automating document production.
Since implementation of those systems Rubicon has added further capability in Workflow, Scripts and Rules, which take Accelerator’s business process automation capability to a new level. At Norton Finance (UK) Ltd a mortgage broker and packager, Rubicon has implemented a comprehensive automation of the point of sale for second charge loans from initial customer contact through to issuing of loan agreements. The system has automated the full packaging process to the point of submission of applications to lenders. This solution includes the following capabilities, which together represent a major step forward in that sector:
- Workflow drives the whole process, pushing tasks around the organisation without the need to pass paperwork.
- Scripts run by call centre agents capture customer information in a dynamic fashion, with questions conditional on answers to previous questions.
- Rules for product lending criteria evaluate best fit across the product ranges of a whole panel of lenders.
- Automated credit reports are fetched by integrating with Equifax and Experian in real-time enabling decisions while the customer is still on the phone.
- Agents have a loan discussion screen that lists best fit products for all lenders with supporting calculations so that loans can be agreed all within the initial customer call.
- Further Rules drive the production of loan agreement documents complete with settlement calculations for the individual products.
The principal use of these technologies in this proposed solution surrounds the Mortgage Point of Sale, but the toolset provided can be used to target other business processes where gains can be made in automation. E.g. Rules Assisted product filtering/selection, automation of affordability calculations, possibly to support the agreement in principle process, automation of ID checking, credit searching and score cards to evaluate customer suitability.
Comprehensive customer profile
Accelerator's intuitive interface provides a comprehensive profile of every customer. This is combined with intelligent workflow and call scripting to create a consistent customer experience. This enables improved customer retention, creates cross-selling opportunities and ensures regulatory compliance.
Improved efficiency
Accelerator automates existing manual processes and defines business-led workflows to help manage tasks. This allows staff to follow the most efficient path to dealing with customer enquiries, leading to significant improvements in operational efficiency.
Corporate performance measurement
Accelerator enables the measurement of who does what, when and to which customer or prospect. Information is presented in a reporting dashboard, enabling the close monitoring of staff performance and the ability to set realistic motivational goals for staff.
Flexibility
Accelerator is an easy to use and implement CRM solution designed to improve efficiency and customer service. It will integrate with back office and legacy systems to leverage existing IT investment. Rubicon strives to ensure that its solutions are built around client aims, requirements, scale and existing operations. Accelerator's flexible architecture enables the agility to respond effectively to changing business environments. Rubicon prides itself on its professionalism and its commitment to leveraging IT to solve key business challenges in the financial services market.
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