Challenge
Establish a single view of customer and automate a large volume of customer-facing operational work without losing control of quality and consistency.
Market Harborough Building Society: single customer view, 20 years running.
Accelerator deployed for CRM and workflow automation — 300+ processes, letters, and scripts, still active after two decades.
Delivery
Accelerator deployed as the core CRM and workflow platform. Single customer view across the organisation, 300+ automated processes, letters, and scripts — all designed for a building society's regulatory requirements.
20+
years partnership
300+
automated processes
2005
initial deployment
"We are absolutely delighted with Rubicon. Accelerator fulfils our desire for a single view of our customers."
Philip Dearing, CEO, Market Harborough Building Society